Customer Contact Centre Software
Wales West Utilities Ltd (WWU) requires a new and / or upgraded Customer Contact Centre Software. It is vitally important that WWU selects the right organisations to provide the exceptional level of performance that will be required to meet the challenges ahead. As this requirement is mandated to WWU by OfGEM, it is vital that the supplier who are awarded the contract have similar philosophies to us and understand the importance continual improvement to our ongoing business.
Buyer
Wales and West Utilities Limited
Value
£800,000
Published
16 Oct 2024
Closes
16 Oct 2024
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72260000
Software-related services
Lots
Lot 1 Customer Contact Centre Software
Value not provided
The systems shall have the following attributes; Enable WWU to maintain a call centre system to satisfy its licence agreement. Ensure teams currently using CxEngage as their primary telephony solution continue to have a contact centre software solution. Ensure that the solution is scalable and can include additional users should more users be required, e.g.,...
Delivery: Monmouthshire and Newport
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.