Patient Communication & Engagement Solutions 2 (SBS10521)
NHS Shared Business Services Limited (NHS SBS) act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework NHS SBS intends to put in place a Framework Agreement for the provision of Patient Communication & Engagement Solution...
Buyer
NHS Shared Business Services Limited
Value
£250,000,000
Published
4 Oct 2024
Closes
4 Oct 2024
Procurement details
Source
Find a Tender
Region
Camden and City of London
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
64000000
Postal and telecommunications services
32000000
Radio, television, communication, telecommunication and related equipment
64227000
Integrated telecommunications services
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Digital (online) communication
Value not provided
The provision of automated One- and Two-way Internet-based online digital communication services such as patient portals and smartphone applications. Managing outgoing and incoming documents and data in a digital format. Introduce new working practices, technologies, and innovation to improve document and data workflow. Easily access all information for exam...
Delivery: United Kingdom
Lot 2 Messaging & SMS
Value not provided
The provision of an automated One Way and Two Way Digital Messaging, SMS, paging and alerting service. The solutions shall be capable of handling inbound/outbound messaging, scheduling communications, using templates and providing data analytics. Additional information: Please see description in the main contract objective on the Request for Information (RFI...
Delivery: United Kingdom
Lot 3 Voice
Value not provided
The provision of an Agent Calls service based on a Call Centre, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination. There is also provision of a One Way and Two Way automated IVR service including intelligent call routing and patient self-service. Additional information: Please s...
Delivery: United Kingdom
Lot 4 Hybrid mail
Value not provided
The provision of on-site and off-site bulk hybrid mail, including traditional and electronic options. Solutions shall provide digital alternatives to physical print, providing use of templates and electronic data management processes. The platforms shall be self-service with the ability to schedule communications and volume-based deviation alerting. Addition...
Delivery: United Kingdom
Lot 5 Patient/Citizen Experience (FFT)
Value not provided
It is recognised that surveys such as Friends and Family Test Service (FFT) will predominantly be Digital First and using Online (Digital) Communication therefore the requirement is for Bidders to provide automated One and Two way Internet-based online digital communication services such as web based services or smartphone applications. The solutions shall e...
Delivery: United Kingdom
Lot 6 Workforce Communications
Value not provided
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers. Solutions shall be capable of handling inbound and outbound communications with scheduling of communications and analytics. Additional informa...
Delivery: United Kingdom
Documents
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