The Provision of a Customer Service Training Package
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
Buyer
GOVIA THAMESLINK RAILWAY LIMITED
Value
£1,000,000
Published
30 May 2025
Closes
18 Oct 2024
Procurement details
Source
Find a Tender
Region
Camden and City of London
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
80000000
Education and training services
79632000
Personnel-training services
79633000
Staff development services
Lots
Lot 1 The Provision of a Customer Service Training Package
£618,099
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustain...
Delivery: London
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.