National Insights Survey
RDG is seeking a qualified supplier or consortium of suppliers to manage and deliver a comprehensive Rail Customer Experience Survey over a three-year contract, commencing in Spring 2025. This survey will gather consistent, high-quality customer experience data across the UK rail industry, including insights from passengers using Train Operating Companies (TOCs) and Network Rail services. The goal is to provide data that helps the rail industry place customers at the heart of service improvements, allowing for targ...
Buyer
RAIL DELIVERY GROUP LIMITED
Value
Not provided
Published
9 Sept 2024
Closes
25 Sept 2024
Procurement details
Source
Find a Tender
Region
London
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
73110000
Research services
79300000
Market and economic research; polling and statistics
79310000
Market research services
79342000
Marketing services
Lots
Lot 1 National Insights Survey
Value not provided
The Rail Delivery Group (RDG) is seeking a supplier or group of suppliers to conduct a Rail Customer Experience Survey that will provide ongoing, reliable insights into passenger experiences across Great Britain. Nature of Services: • Continuous Data Collection: The supplier will collect feedback from rail passengers aged 16+ during each rail period, coverin...
Delivery: United Kingdom
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.