CITB Voice of the Customer Platform and Support Services
CITB have a requirement for a ‘Voice of the Customer’ (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.
Buyer
Construction Industry Training Board
Value
£350,000
Published
15 Nov 2024
Closes
4 Oct 2024
Procurement details
Source
Find a Tender
Region
Peterborough
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 CITB Voice of the Customer Platform and Support Services
£350,000
CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research through data collection and subsequent analysis to support CITB decision making. CITB’s...
Delivery: United Kingdom
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