Awarded Contractocds-h6vhtk-04857c

Cadent Gas Customer Contact Centre Tender

Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.

Buyer

CADENT GAS LIMITED

Value

Not provided

Published

30 Jul 2025

Closes

9 Sept 2024

Procurement details

Source

Find a Tender

Region

Warwickshire

Procurement method

Selective

Category

Services

Contract starts

Not provided

Contract ends

Not provided

CPV classifications

64220000

Telecommunication services except telephone and data transmission services

32412100

Telecommunications network

32524000

Telecommunications system

50332000

Telecommunications-infrastructure maintenance services

64226000

Telematics services

64227000

Integrated telecommunications services

Lots

Lot 1 Cadent Gas Customer Contact Centre Tender

Value not provided

Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs)...

Delivery: Coventry, United Kingdom

Documents

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Contains public sector information licensed under the Open Government Licence v3.0.