Enterprise CRM Development and Maintenance
Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM)platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an in...
Buyer
Sheffield Hallam University
Value
£542,653
Published
22 Jul 2024
Closes
22 Jul 2024
Procurement details
Source
Find a Tender
Region
Sheffield
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Cloud Software
Value not provided
The University requires a CRM platform for thefollowing purposes: Self-service Case Management Knowledge Base Student Welfare Student Recruitment Schools and Colleges Liaison
Delivery: Yorkshire And The Humber
Lot 2 Cloud Support
Value not provided
The University requires a CRM platform for thefollowing purposes: Self-service Case Management Knowledge Base Student Welfare Student Recruitment Schools and Colleges Liaison
Delivery: Yorkshire And The Humber
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Contains public sector information licensed under the Open Government Licence v3.0.