Multi Channel Contact Centre and Telephony Prior Information Notice/Request for Information
Social Security Scotland requires modern contact centre services to support Scottish citizens who are seeking to interact with Social Security Scotland on benefit related matters. The requirement is for the provision of a cloud-based contact centre platform covering telephony and web chat with the potential for future options in other channels such as email, SMS and social media channels.
Buyer
Social Security Scotland
Value
£20,000,000
Published
26 Jun 2024
Closes
26 Jun 2024
Procurement details
Source
Find a Tender
Region
Scotland
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
64214000
Dedicated-business telephone network services
32429000
Telephone network equipment
64215000
IP telephone services
64211100
Local telephone services
32524000
Telecommunications system
64200000
Telecommunications services
48000000
Software package and information systems
Lots
Lot 1 Multi Channel Contact Centre and Telephony Prior Information Notice/Request for Information
£20,000,000
It is intended that this will be a competitive procedure with negotiation to procure a multi channel contact centre and telephony services. Stages in the procurement are: 1. Prior Information Notice issued with Request for Information (See Additional Information section for details of how to respond to the the Request for Information). 2. Contract Notice/ Ca...
Delivery: Scotland
Documents
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