South Norfolk Council: Customer Relation Management Software Package
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils’ delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our abil...
Buyer
South Norfolk Council
Value
£1,250,000
Published
30 Sept 2025
Closes
2 Dec 2024
Procurement details
Source
Find a Tender
Region
Norwich and East Norfolk
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72212100
Industry specific software development services
Lots
Lot 1 South Norfolk Council: Customer Relation Management Software Package
£1,250,000
The Councils recognise that customer expectations and demands for seamless, efficient services are increasing, but due to the vast array of services offered by local authorities, this has led to disjointed, siloed customer entry points, reduced ability to extract customer insight, inefficient workflow practices, time delays and multiple hand-offs. These elem...
Delivery: Norwich and East Norfolk, Breckland and South Norfolk
Documents
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