IT Service Management
Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for bu...
Buyer
Police, Fire and Crime Commissioner for Northamptonshire
Value
£600,000
Published
30 May 2024
Closes
3 Jun 2024
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Open
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48620000
Operating systems
48000000
Software package and information systems
48430000
Inventory management software package
48600000
Database and operating software package
Lots
Lot 1 IT Service Management
£600,000
Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming...
Delivery: United Kingdom
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.