Concessionary and Commercial Customer Management Systems, Web and App Digital Retail (inc MaaS), ITSO PAYG E-Purse Systems, Business Intelligence Software, and Convenience Store Re...
Smart Applications Management Limited (SAM) is the trading name of South West Smart Applications Limited, a Membership based central purchasing body, which owns and runs the National Mobilities Procurement Hub for its Members. This Framework is seeking the provision of multiple Software as a Service Lots providing Concessionary Travel Customer Management (CT-CMS), Commercial & Concessionary Travel Customer Management (CCT-CMS), Web and App Digital Retail (inc MaaS), ITSO PAYG E-Purse Systems, Business Intelligence...
Buyer
SMART APPLICATIONS MANAGEMENT LIMITED
Value
£15,000,000
Published
4 Nov 2024
Closes
26 Jun 2024
Procurement details
Source
Find a Tender
Region
Plymouth
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72200000
Software programming and consultancy services
48000000
Software package and information systems
60140000
Non-scheduled passenger transport
60210000
Public transport services by railways
48000000-MA03
Software package and information systems
48000000-MA08
Software package and information systems
48000000-MA09
Software package and information systems
48000000-MA12
Software package and information systems
Lots
Lot 1a Framework 6 Lot 1a Concessionary Travel Customer Management System
£15,000,000
Framework Lot 1a is for the provision of a Concessionary Travel Customer Management System (CT- CMS), which is the core customer management software delivering high quality management of sensitive customer information and acting as the key conduit between SAM or a SAM Member and all other elements of a Concessionary Travel System. There is a great importance...
Delivery: United Kingdom
Lot 1b Commercial & Concessionary Travel Customer Management System (CCT-CMS)
£15,000,000
Framework Lot 1b is for the provision of a Commercial & Concessionary Travel Customer Management System (CCT-CMS), which is the core customer management software delivering high quality management of sensitive customer information and acting as the key conduit between SAM or a SAM Member and all other elements of both a Concessionary and Commercial Travel Sy...
Delivery: United Kingdom
Lot 2a Framework 6 Lot 2a Web Portal Digital Retail for Transport Tickets
£15,000,000
Framework Lot 2a Web Portal Digital Retail for Transport Ticketing is for the provision of a Commercial & Concessionary Web Portals for the public transport sector. Covering all core elements of a passenger fronting service, the requirement is for a range of high quality modular options, depending on the customer, with a need to integrate with a range of thi...
Delivery: United Kingdom
Lot 2b Framework 6 Lot 2b Mobile App Digital Retail including MaaS
£15,000,000
The Digital Retail Mobile Apps Lot is focussed on Apps as used by the Passenger. In the wider context in which this requirement is to be read, a Passenger may be considered to be the user of traditional forms of public transport as well as a user of a car club, car parking, bike hire, taxi hire, and other less traditional public transport/passenger transit m...
Delivery: United Kingdom
Lot 3 Framework 6 Lot 3 ITSO PAYG E-Purse Systems
£15,000,000
The procurement requires the provision of an ITSO Pay As You Go (PAYG) with associated Transit Settlement System (TSS) to provide an FCA regulated payment system for an ITSO Stored Travel Rights (STR) product (henceforth termed the PAYG-TSS). The PAYG-TSS will deliver an end to end payment system for multiple operators who make use of a scheme STR or a singl...
Delivery: United Kingdom
Lot 4 Framework 6 Lot 5: Business Intelligence Software
£15,000,000
Framework 6 Lot 4 is for the provision of Business Intelligence Software bringing together travel and customer data, to support detailed data analytics and reporting for a SAM Member. The Business Intelligence Software (BIS) is a Data Visualisation Service for Data Analytics. The BIS platform is required to take daily data feeds from multiple software source...
Delivery: United Kingdom
Lot 5 Framework 6 Lot 5: Convenience Store Retail Services for Smart Ticketing
£15,000,000
This Lot covers the functional requirements and outputs of a solution that will permit all aspects of face-to-face retail of smart tickets and products at locations within an authority or scheme's operating area. The Lot has been designed to support a 'menu of requirements' approach that will allow SAM members to pick and choose elements to suit their own sp...
Delivery: United Kingdom
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