Service Desk & Digital Workplace Transformatiojn
for provision of Service Desk & Digital Workplace Transformation Services across 4 Lots: 1) Unified Digital Support & Governance 2) Cross-Trained L2 and Advanced Specialist Operations 3) Modernized Print Management 4) Efficient Device Procurement and Lifecycle Management National Grid's mission is to adopt a consolidated approach, in which one supplier offers a comprehensive solution that seamlessly oversees Unified Digital Support & Governance from inception to completion. By embracing this approach, we aim to enh...
Buyer
NATIONAL GRID UK LIMITED
Value
US$51,000,000
Published
12 Apr 2024
Closes
26 Apr 2024
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
72253000
Helpdesk and support services
30232100
Printers and plotters
30213000
Personal computers
Lots
Lot 1 Unified Digital Support & Governance
Value not provided
To provide a comprehensive solution that oversees the entire project from start to finish with increased accountability across multiple workstreams, scope components and implementation. Comprises three components: 1.1 Digital First Resolution Reducing support workload through automation and empowering digital self-service a. Employee Journeys - Develop curre...
Delivery: London, US
Lot 2 Cross-trained L2 and Advanced Specialist Operations
Value not provided
Cross-trained and Specialist Agent Pool, developing a right-sized and cross-trained service to drive L2-L4 resolution where human intervention is needed, to include but not limited to: a. L2 Cross-Trained Services - Providing L2 IT Operations utilising a digital-first and Al-enabled resolution strategy through multiple operational strategies at Category 1 lo...
Delivery: London, US
Lot 3 Modernized Print Management
Value not provided
Delivering a user-friendly and comprehensive print management service 1. Manage Print Services: a. Provide and manage comprehensive print services including usage monitoring, mobile and remote printing, authentication and security, fax services, office 365 integration, IoT integration, scanning, and printer operations and support UVDB Codes to be registered...
Delivery: London, US
Lot 4 Efficient Device Procurement & Lifecycle Management
Value not provided
Acquiring high-quality, cost-effective laptops that meet the needs of National Grid employees 1) Laptop Procurement Services: a. Guide the selection and manage the purchase, pre-provisioning (including National Grid user guide), and delivery of laptops based on organizational needs and allocated budget, while maintaining accurate asset records UVDB Codes to...
Delivery: London, US
Documents
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