CH232464 OUT OF HOURS CALL CENTRE SERVICE
Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the arrangement and will be equally important for any potential new joiners. The current arrangement was procured by the London Borough of Ealing and is used by Ealing, Barnet, Homes for Haringey, Enfield, Barking and Dagenham and...
Buyer
Perceval House
Value
£7,000,000
Published
5 Apr 2024
Closes
19 Apr 2024
Procurement details
Source
Find a Tender
Region
Ealing
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79510000
Telephone-answering services
64214200
Telephone switchboard services
79311210
Telephone survey services
Lots
Lot 1 CH232464 OUT OF HOURS CALL CENTRE SERVICE
£7,000,000
Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences....
Delivery: London
Documents
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