Contact Centre Technology Innovation Trial
Transport for London (TfL) is undertaking an early market engagement exercise, by inviting potential suppliers to complete a Market Sounding Questionnaire (MSQ) for an upcoming Contact Centre Technology innovation trial. TfL is exploring how through the use of new technology, it can make improvements in the contact centre through : • Handling the increased demand coming into the contact centres • Reducing the demand coming into our contact centres • Maximising the use of current and new data to produce strategic in...
Buyer
Transport for London
Value
Not provided
Published
7 Mar 2024
Closes
7 Mar 2024
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Not provided
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
72000000
IT services: consulting, software development, Internet and support
79342300
Customer services
79342320
Customer-care services
Lots
Lot 1 Contact Centre Technology Innovation Trial
Value not provided
TfL's Contact Centre Operations is comprised of an internal TfL contact centre and three outsourced partners. TfL is exploring how, through the use of new technologies, it can better • handle the demand coming into our contact centres? • reduce the demand coming into our contact centres? • maximise the use of current and new data to drive strategic insights?...
Delivery: London
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.