Audience Services
The BBC has procured customer management services to support a broad range of services including: • Handling editorial and non-editorial complaints • Responding to enquiries • Managing comments & appreciations • Technical support for iPlayer, Sounds, BBC Account • Reception Advice • BBC Action Lines • BBC Charitable Appeals & Donations collections (Lifeline & Radio 4) • Artist mail • Ticketing for BBC shows • 'Take Part' in a show • BBC Switchboard The BBC has a mission to act in the public interest, serving all au...
Buyer
BBC (British Broadcasting Corporation)
Value
£47,920,000
Published
6 May 2025
Closes
3 Apr 2024
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342300
Customer services
22459000
Tickets
64214200
Telephone switchboard services
Lots
Lot 1 Audience Services
£40,600,000
The over-riding objective of the procurement was to enhance the service offering whilst maintaining the high quality of the services enjoyed by audiences today. Potential efficiency opportunities were assessed for all service lines, in particular how the introduction of new technologies such as AI can augment case handling making our skilled agents even more...
Delivery: United Kingdom
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.