Kings College Hospital Patient Experience and Communication
The patient experience survey is designed to collect valuable insights and feedback from individuals/patients who have undergone care at King's College Hospital. This feedback is obtained through various mediums, including SMS (Short Message Service), paper, email, online links, QR codes, and IVR (Interactive Voice Response), ensuring diverse and comprehensive input from the patients' perspectives.
Buyer
King’s College Hospital NHS Foundation Trust
Value
£405,000
Published
31 Jan 2024
Closes
31 Jan 2024
Procurement details
Source
Find a Tender
Region
Lambeth
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342311
Customer satisfaction survey
79342310
Customer survey services
Lots
Lot 1 Kings College Hospital Patient Experience and Communication
Value not provided
King's College Hospital Trust employs a web-based analysis and reporting system for the administration of patient experience surveys. This system is actively utilized by the Patient Experience Team, Patient Outcomes Team, and Volunteering Service, enabling real-time collection of patient feedback. Beyond facilitating the nationally mandated Friends and Famil...
Delivery: Lambeth
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.