Independent NPS Surveys
KFM is looking to engage a consultancy to run a Net Promoter Score (NPS) survey. NPS is a key metric to enable KFM to understand the customer experience. It provides us with a temperature check and is a rich source of qualitative feedback that enables us to make tangible changes to improve our service to our customers.
Buyer
Kings Interventional Facilities Management
Value
£30,000
Published
17 Jan 2024
Closes
17 Jan 2024
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342311
Customer satisfaction survey
79411000
General management consultancy services
Lots
Lot 1 Independent NPS Surveys
Value not provided
Looking for suppliers to conduct the following service: <br/><br/>• Minimum of 250-300 NPS surveys that evaluates our supply chain and technician functions across Denmark Hill Hospital (DMH) site and Princess Royal University Hospital (PRUH) sites.<br/>• This will be split roughly one-third technician customers and two-thirds supply chain customers.<br/>• Wi...
Delivery: Lambeth
Documents
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