English Heritage Electronic Point of Sales (EPoS) - System Implementation and Support Partner
English Heritage are replacing their existing EPoS solution that is used by our circa 100 pay to enter sites to support retail and food and beverage sales for visitors. A desired solution will utilise existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible, and will be fully supported by the chosen partner although we may consider inclusion of EPoS hardware replacement as part of this opportunity.
Buyer
English Heritage Trust
Value
£7,000,000
Published
16 Sept 2024
Closes
22 Jan 2024
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
48110000
Point of sale (POS) software package
72212110
Point of sale (POS) software development services
Lots
Lot 1 EPoS solution implementation and software support partner.
£2,000,000
Lot 1 provides for the replacement of the existing EPoS solution including the necessary data integrations and provide ongoing support for the solution.
Delivery: United Kingdom
Lot 2 Terminal image management, installation plus EPoS hardware and associated peripherals support
£3,000,000
English Heritage utilises a shared services 1st line support service provided by Historic England using the ServiceNow platform. A support partner is required to provide 2nd and 3rd line support services for all of the English Heritage existing EPoS site hardware including managing the images for the EPoS terminals. This support contract would commence when...
Delivery: United Kingdom
Lot 3 EPoS hardware replacement
£2,000,000
The existing EPoS site hardware is at least six years old (with the exception of the 35 new event tills). Purchase of replacement hardware may be considered as part of this project.
Delivery: United Kingdom
Documents
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