Customer Surveys
The Guinness Partnership Limited (Guinness) is one of the largest providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers. Guinness are conducting a procurement process to appoint a provider to conduct customer surveys on our behalf. The contract will be for a period of three years with an option to extend for a further two years subject to performance and value for money. The surveys will include circa 700 transactional surve...
Buyer
THE GUINNESS PARTNERSHIP LIMITED
Value
£723,000
Published
6 Mar 2024
Closes
26 Jan 2024
Procurement details
Source
Find a Tender
Region
Camden and City of London
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79311000
Survey services
Lots
Lot 1 Customer Surveys
£723,000
The Tenant Satisfaction Measures are required by the Regulator and it is essential that these are completed on time, to the required volumes, and among a representative sample of customers. Suppliers will be expected to demonstrate their understanding of these measures. Our surveys provide our main company Key Performance Indicator for satisfaction, and we u...
Delivery: North East (England), North West (England), Yorkshire And The Humber, East Midlands (England), West Midlands (England), East Of England
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.