Enterprise Service Management Solution - Market Engagement
Essex County Council (ECC) are seeking to engage with Suppliers interested in its upcoming requirement for a secure cloud-based Enterprise Service Management (ESM) Solution. The ESM Solution must follow a continual delivery model and must a provide an omni-channel service, which is highly automated and available across platforms. The ESM Solution must be agile, and the service must continually evolve in a controlled and consistent way.
Buyer
Essex County Council
Value
Not provided
Published
22 Nov 2023
Closes
22 Nov 2023
Procurement details
Source
Find a Tender
Region
Heart of Essex
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Enterprise Service Management Solution - Market Engagement
Value not provided
Essex County Council are looking to replace or update its current ITSM Solution with a view to enhancing and capitalising on latest technology and industry best practice capabilities. This requirement is in line with ECC's on-going IT Strategy to modernise IT Service Delivery and to support our ongoing service improvement agenda. ECC seek to engage a single...
Delivery: United Kingdom
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.