The Department for Work and Pensions: Secure Card Payment Services Procurement
The Department for Work and Pensions (DWP) is responsible for administering welfare, pensions, and child maintenance policy in the UK, serving around 20 million claimants. The DWP operates the largest contact centre in the UK government, providing support to customers from around 135 locations and offering specialist services such as debt recovery, card payments, and assistance for customers with complex needs. This is a follow up to the previous PIN 2023/S 000-004912 dated 17th of February 2023 and following the m...
Buyer
Department for Work & Pensions
Value
£13,300,000
Published
1 Nov 2023
Closes
1 Nov 2023
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
64200000
Telecommunications services
Lots
Lot 1 The Department for Work and Pensions: Secure Card Payment Services Procurement
Value not provided
DWP is planning to procure a new SCPS Contract that can meet the current and future needs of the service while providing value for money and service continuity. This contract will replace a current contract that enables Debt and Child Maintenance business groups to take customer payments using a Dual Tone Masking Frequency (DTMF) facility. Under the new SCPS...
Delivery: United Kingdom
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.