Outbound Dialler Services
To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.
Buyer
STUDENT LOANS COMPANY
Value
£3,200,000
Published
2 Apr 2024
Closes
23 Nov 2023
Procurement details
Source
Find a Tender
Region
Darlington
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79940000
Collection agency services
Lots
Lot 1 Outbound Dialler Services
£3,200,000
SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of inte...
Delivery: UKM82
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