Call Centre Solution
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
Buyer
SOUTHERN HOUSING
Value
Not provided
Published
25 Jun 2024
Closes
21 Nov 2023
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
64200000
Telecommunications services
51300000
Installation services of communications equipment
64210000
Telephone and data transmission services
64220000
Telecommunication services except telephone and data transmission services
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Call Centre Solution
Value not provided
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues.
Delivery: South East (England), London
Documents
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