Outsourced Services
Crown Commercial Service, as the Authority, intends to put in place an agreement for the provision of outsourced contact centres and outsourced business services for use by Central Government and UK public sector bodies. The lotting structure of this framework will be determined as a result of the market engagement, but will include as a minimum… Lot 1 - Contact Centres Lot 2 - Business Process Services Further information is included in the Additional Information section VI.3.
Buyer
The Minister for the Cabinet Office acting through Crown Commercial Service
Value
£5,000,000,000
Published
19 Sept 2023
Closes
19 Sept 2023
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79000000
Business services: law, marketing, consulting, recruitment, printing and security
48490000
Procurement software package
64000000
Postal and telecommunications services
64200000
Telecommunications services
79210000
Accounting and auditing services
79211110
Payroll management services
79500000
Office-support services
79510000
Telephone-answering services
Lots
Lot 1 Outsourced Contact Centres
Value not provided
The provision of full Contact Centre services, including the provision of skilled call handlers, project managers and full innovation and automation functionality provided through technology.
Delivery: United Kingdom
Lot 2 Business Process Services
Value not provided
The provision of outsourced Business Process Services, including - as a minimum - Payroll, HR, Finance and Source-to-Pay services.
Delivery: United Kingdom
Documents
No document metadata is available for this public record.
Contains public sector information licensed under the Open Government Licence v3.0.