Outsourced Early Collections
Thames Water is looking to partner with a sole supplier in the delivery outsourced early collections. The successful supplier will be able to support Thames Water's dynamic resource model with the ability to flex staff up and down within the financial year, specifically in line with peak billing months. The contract is for both inbound and outbound collections and we require the supplier to be able to offer these services onshore. The key objective of this contract is to support our customers through their journey...
Buyer
THAMES WATER UTILITIES LIMITED
Value
£6,000,000
Published
2 Feb 2024
Closes
28 Sept 2023
Procurement details
Source
Find a Tender
Region
Berkshire
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79940000
Collection agency services
Lots
Lot 1 Outsourced Early Collections
£6,000,000
Thames Water will be awarding a singular lot to a sole supplier, the volume anticipated with be circa 20-30FTE as standard with this increasing up to 90FTE as a maximum for our peak billing months (April- July). The successful supplier will be expected to work on our systems and become a partner function to our already existing collections team, internal to...
Delivery: London, South East (England)
Documents
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