NHS 24 Contact Centre Customer Relationship Management System
The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland. This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely.
Buyer
NHS 24
Value
£28,000,000
Published
15 Nov 2024
Closes
17 Jan 2024
Procurement details
Source
Find a Tender
Region
Scotland
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
48000000
Software package and information systems
79512000
Call centre
48517000
IT software package
48510000
Communication software package
48613000
Electronic data management (EDM)
48610000
Database systems
48600000
Database and operating software package
Lots
Lot 1 NHS 24 Contact Centre Customer Relationship Management System
£28,000,000
NHS 24 required replacement information technology solutions to deliver functionality of IT systems generically known as Contact Centre (CC) and Customer Relationship Management (CRM). NHS 24 has awarded a contract with a suitably qualified supplier to provide integrated CC and CRM systems and related services. This is a contract for 5 years (plus one extens...
Delivery: Scotland
Documents
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