Telecare Alarm Receiving Software Package Specification for Call Centre Procurement
North Hertfordshire District Council is seeking to update its current telecare calls handling platform by August 2025. The Council is engaging the market to assist in the formulation of a strategy for the procurement of a platform based on the preliminary specification.We would value the input of providers in answering the questions in our questionnaire so that we can gain the most up to date understanding of the market.
Buyer
North Hertfordshire District Council
Value
Not provided
Published
30 Aug 2023
Closes
30 Aug 2023
Procurement details
Source
Find a Tender
Region
Hertfordshire
Procurement method
Not provided
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48511000
Desktop communications software package
32524000
Telecommunications system
64215000
IP telephone services
32510000
Wireless telecommunications system
32570000
Communications equipment
32573000
Communications control system
32522000
Telecommunications equipment
32571000
Communications infrastructure
Lots
Lot 1 Telecare Alarm Receiving Software Package Specification for Call Centre Procurement
Value not provided
-The telecare alarm receiving software package should possess the following key functionalities-Alarm Monitoring and Management:a) Real-time monitoring of incoming telecare alarms and calls.b) Realtime voice recording and playback of both inbound and outbound calls.c) Calls handling of both inbound and outbound calls.d) Efficient routing and distribution of...
Delivery: Hertfordshire
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.