Omni-Channel Contact Centre Solution - MARKET ENGAGEMENT
WMCA is currently undertaking a review of its Omni-Channel Contact Centre Solution. Through conducting this Market Engagement, WMCA is seeking to gain a greater understanding of the Contact Centre solutions available in the market and the possible technological developments that may have taken place over recent years. WMCA plan to use the information gathered from this exercise to inform and help develop its specification of requirements and procurement strategy before approaching the market for a full procurement...
Buyer
West Midlands Combined Authority
Value
Not provided
Published
17 Aug 2023
Closes
17 Aug 2023
Procurement details
Source
Find a Tender
Region
Birmingham
Procurement method
Not provided
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48333000
Contact management software package
72212333
Contact management software development services
Lots
Lot 1 Omni-Channel Contact Centre Solution - MARKET ENGAGEMENT
Value not provided
WMCA is currently undertaking a review of its Omni-Channel Contact Centre Solution. Through conducting this Market Engagement, WMCA is seeking to gain a greater understanding of the Contact Centre solutions available in the market and the possible technological developments that may have taken place over recent years. WMCA plan to use the information gathere...
Delivery: West Midlands (England)
Documents
No document metadata is available for this public record.
Contains public sector information licensed under the Open Government Licence v3.0.