AHG_000586 - Contact Centre Technology (CS69)
We need an organisation to implement, manage and support a modern contact centre technology platform to support our customer service strategy. Alongside the traditional features of contact centre technology we?re also looking for products that offer other wider capabilities such as: ? Connecting different channels like messaging, video, and social media ? Delivering self-service solutions through chatbots and virtual agents ? Analysing conversations to provide useful insights
Buyer
Anchor Hanover Group
Value
£1
Published
8 Aug 2023
Closes
29 Sept 2023
Procurement details
Source
Find a Tender
Region
Bradford
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
64215000
IP telephone services
Lots
Lot 1 AHG_000586 - Contact Centre Technology (CS69)
£1
The current contact centre technology (Cisco Call Manager) was implemented in 2013 as part of a wider Voice and Data project. It is a Cisco product that is fully hosted and managed by a third party. The solution no longer meets Anchor?s business needs and is no longer aligned with Anchor?s technology strategy. Additionally, in response to the pandemic a clou...
Delivery: Bradford
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