CivTech 9.7 - How can technology help increase access to public services and products by making use of the trusted relationships people already have?

Identity verification is fragmented, with diverse practices across the Scottish public sector. ScotAccount aims to standardise this, combining biometric checks and knowledge-based verification to establish identities in line with GPG 45. We know that people without recognised ID documents and limited interactions with public and private services face difficulties in verifying their identity, which means they can encounter issues around accessing online services. We wish to develop identity verification that uses vo...