Debt Collection Agencies
As part of our commitment to collecting unrecovered debt, we have redesigned our customer debt journey focusing on delivering "right customer, right treatment path" and ensuring our financially vulnerable customers are supported at all stages of the journey. We intend to outsource our unrecovered water debt, provided mainly on a commission basis with some specific customer outcomes chargeable on a fee structure. Both collect and trace solutions are required within various parts of the portfolio. Litigation and fiel...
Buyer
THAMES WATER UTILITIES LIMITED
Value
£17,500,000
Published
2 Feb 2024
Closes
6 Jul 2023
Procurement details
Source
Find a Tender
Region
Berkshire
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79940000
Collection agency services
Lots
Lot 1 Placement 1 - Active and Final including trace and collect
Value not provided
Lot 1 will see circa 218 thousand active customer accounts and circa 54 thousand closed customer accounts placed annually, spread across 8 segments. 6 of these segments relate to the active customers and are allocated to the segment based on Equifax scoring. 2 of the segments relate to the closed customer accounts and are split by the accounts that have a fo...
Delivery: London, South East (England)
Lot 2 Placement 2 - Active and Final
Value not provided
Lot 2 will see circa 156 thousand active customer accounts and circa 47 thousand closed customer accounts placed annually, spread across 5 segments. These accounts have been returned as uncollected from Lot 1. 4 of these segments relate to the active customers and are allocated to the segment based on Equifax scoring. The other segment relate to the closed c...
Delivery: London, South East (England)
Lot 3 Placement 3 - Litigation - Active and Final
Value not provided
Lot 3 will see circa 73 thousand active customer accounts and circa 40 thousand closed customer accounts placed annually for assessment of litigation potential. Accounts that are unsuitable for a litigation process will be closed and returned at no cost to Thames Water, and those selected to move into strategy will be initially placed through a pre-litigatio...
Delivery: London, South East (England)
Lot 4 Placement 4 - Field Services - Visit and Call Handling
Value not provided
Lot 4 will receive active customer accounts only that are unsuitable for a litigation process and or that have been closed and returned throughout the litigation process with an unsuccessful outcome. Placements will be made monthly and accounts should be assessed for suitability for a field visit. The volume of accounts passing through into the field strateg...
Delivery: London, South East (England)
Documents
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