Contact Centre as a Service
Norfolk County Council wishes to procure a new contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract ends on 31st March 2024. The primary drivers are: to improve security, resilience, user experience and flexibility to enable increased use of cloud services. The contract also includes services for th...
Buyer
Norfolk County Council
Value
£750,000
Published
3 Aug 2023
Closes
11 Aug 2023
Procurement details
Source
Find a Tender
Region
Norwich and East Norfolk
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
32000000
Radio, television, communication, telecommunication and related equipment
48000000
Software package and information systems
Lots
Lot 1 Contact Centre as a Service
£750,000
Norfolk County Council wishes to procure a new contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract ends on 31st March 2024. The primary dri...
Delivery: Breckland and South Norfolk, North and West Norfolk, Norwich and East Norfolk
Documents
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