Customer Relationship and Case Management (CRCM) Solution
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:• The aims, objectives and expected benefits associated with the CRCM solution• The current state systems landscape in Riverside Care and Support (RCS)• A high-level target CRCM solution vision which includes:o Capabilities and processes it is...
Buyer
The Riverside Group Ltd
Value
£1,500,000
Published
12 Jan 2024
Closes
13 Jul 2023
Procurement details
Source
Find a Tender
Region
Liverpool
Procurement method
Open
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48445000
Customer Relation Management software package
72261000
Software support services
72263000
Software implementation services
72265000
Software configuration services
48440000
Financial analysis and accounting software package
72267000
Software maintenance and repair services
48400000
Business transaction and personal business software package
Lots
Lot 1 Customer Relationship and Case Management (CRCM) Solution
£1,500,000
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.The procurement documentation provides details concerning:• The aims, objectives and expected benefits associated with the CRCM solution• The...
Delivery: United Kingdom
Documents
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