Provision of Service Quality (Auditing) Regime - (SQR)
West Midlands Trains (WMT) manages a total of 153 stations across our network. WMT are looking to identify suppliers to support the delivery of our Service Quality Regime (SQR). This regime is highly specified and is a critical deliverable as part of our contract with the Department for Transport. We are seeking a supplier to deliver independent, accurate and timely audits across our network. These will take place on station, onboard our trains and online, requiring inspections of physical assets and interactions w...
Buyer
WEST MIDLANDS TRAINS LIMITED
Value
Not provided
Published
9 Jun 2023
Closes
14 Jul 2023
Procurement details
Source
Find a Tender
Region
West Midlands (England)
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79212000
Auditing services
48420000
Facilities management software package and software package suite
48612000
Database-management system
Lots
Lot 1 SQR Register and Inspections
Value not provided
West Midlands Trains (WMT) are requesting expressions of interest for a staffing solution which will ensure we deliver on our key contractual requirements to have in place a Service Quality Regime (SQR). Interested Parties will need to demonstrate the way in which they will create and maintain an SQR Register which records a comprehensive register of all spe...
Delivery: West Midlands (England)
Lot 2 SQR Management System
Value not provided
West Midlands Trains (WMT) are requesting proposals for a technology solution which will ensure we deliver on our key contractual requirements to have in place a Service Quality Regime (SQR). Interested parties will need to set out the way in which bidders will deliver a best-in-class technology solution for WMT which fully delivers our contractual and techn...
Delivery: West Midlands (England)
Documents
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