Modern Contact Centre
Anglian Water Services Ltd ("Anglian Water") is currently reviewing options for the future delivery of a Modern Contact Centre (MCC). Anglian Water is looking to procure a Contact Centre as a Service solution to replace the current on-prem contact centre telephony platform. The Contact Centre solution should have the capability of providing a personalised experience to customers by executing inbound, as well as outbound, communication across a variety of channels. Anglian Water are looking for interested parties to...
Buyer
Anglian Water Services Ltd
Value
Not provided
Published
23 Apr 2024
Closes
26 Jul 2023
Procurement details
Source
Find a Tender
Region
Cambridgeshire CC
Procurement method
Selective
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48500000
Communication and multimedia software package
Lots
Lot 1 Modern Contact Centre
Value not provided
Anglian Water can procure additional services and or software from the selected Bidder which it offers either now or in the future which may either replace the procured software (for example through an alternative licensing model) or is considered to be reasonably ancillary to the software/services being procured (which shall include without limitation softw...
Delivery: East Of England
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.