Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC)
A private Procurement is being conducted XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation. Interested parties should register their interest via the email address provided. Any interested parties must hav...
Buyer
ARRIVA UK TRAINS LIMITED
Value
£1,100,000
Published
15 May 2023
Closes
30 May 2023
Procurement details
Source
Find a Tender
Region
Northumberland and Tyne and Wear
Procurement method
Selective
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48445000
Customer Relation Management software package
Lots
Lot 1 Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC)
£1,100,000
A private Procurement is being conducted XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist wit...
Delivery: North Yorkshire, West Midlands
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