CWC22183 - Omnichannel
Wolverhampton City Council are looking to procure an Omnichannel solution which must include Telephone, Email, Text, Chatbot, Webchat and Social media methods of contact. Currently, within the scope of the Omnichannel project, there are four separate departments within Wolverhampton City Council who offer a form of contact centre function. The departments are Wolverhampton Homes, West Midlands Pension Fund, Wolverhampton City Council’s Revenues & Benefits and Customer Services. All of these departments handle exter...
Buyer
Wolverhampton City Council
Value
£600,000
Published
5 Jun 2023
Closes
8 Jun 2023
Procurement details
Source
Find a Tender
Region
Wolverhampton
Procurement method
Open
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48500000
Communication and multimedia software package
Lots
Lot 1 CWC22183 - Omnichannel
Value not provided
Wolverhampton City Council are looking to procure an Omnichannel solution which must include Telephone, Email, Text, Chatbot, Webchat and Social media methods of contact. Currently, within the scope of the Omnichannel project, there are four separate departments within Wolverhampton City Council who offer a form of contact centre function. The departments ar...
Delivery: Wolverhampton
Documents
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