Market Engagement and Tech Spike for Contact Centre as a Service (CCaaS) solutions
The Authority wishes to engage with the market to further its understanding and knowledge of Contact Centre as a Service (CCaaS) solutions and how they might benefit our business.
Buyer
Ministry Of Justice
Value
Not provided
Published
18 Apr 2023
Closes
18 Apr 2023
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72222300
Information technology services
48000000
Software package and information systems
48500000
Communication and multimedia software package
64200000
Telecommunications services
64210000
Telephone and data transmission services
72250000
System and support services
72260000
Software-related services
Lots
Lot 1 Market Engagement and Tech Spike for Contact Centre as a Service (CCaaS) solutions
Value not provided
It is the Authority’s intention, through this Market Engagement and Tech Spike, to leverage free trials of Contact Centre as a Service (CCaaS) solutions to understand whether CCaaS solutions could meet the operational needs of HM Courts and Tribunals Service (HMCTS) Contact Centre. Information gathered through this activity may inform requirements and defini...
Delivery: United Kingdom
Documents
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