IWM/2223/DE/3127: IWM Service Design Framework Agreement
IWM (Imperial War Museums) is seeking to gain a better understanding of its digital services from a user’s perspective, gaining a more holistic view of the services we provide, and identifying what we can do better in the future. We hope to appoint a maximum of two Service Design agencies that have experience of helping organisations to transform and grow in this area to help us improve our services.
Buyer
Imperial War Museums
Value
£130,000
Published
14 Nov 2023
Closes
5 May 2023
Procurement details
Source
Find a Tender
Region
Lewisham and Southwark
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72200000
Software programming and consultancy services
79400000
Business and management consultancy and related services
79410000
Business and management consultancy services
72212931
Training software development services
80500000
Training services
Lots
Lot 1 Service Design Implementation
£100,000
IWM would like to start implementing service design across a wide range of projects going forward. We have included two examples of projects (in the blue boxes below) we are hoping to undertake in the next two years. However, we do expect to get budget approval for several more projects during this period.
Delivery: United Kingdom
Lot 2 Service Design Training
£30,000
We would like to roll out internal training (to be delivered by our internal Change and Training Manager) on Service Design for more of our colleagues across the wider organisation. This project would help design that training.
Delivery: United Kingdom
Documents
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