C151878 - Workforce Management Solution
Solution to manage front and back-office administration. Centralised view of incoming tasks; work prioritisation/distribution; resource management; skills management; capacity planning and end-to-end process analytics and forecasting.
Buyer
NHS Business Services Authority
Value
£1,469,796
Published
17 Mar 2023
Closes
17 Mar 2023
Procurement details
Source
Find a Tender
Region
Tyneside
Procurement method
Limited
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
Lots
Lot 1 C151878 - Workforce Management Solution
£1,469,796
Renewal to enable continuation of services via a Direct Award -REG32 5(b)<br/><br/>The Contact Centre Strategy, transformation and change programme which underpins the NHSBSA customer contact strategy is key to the delivery of NHS critically funded services has resulted in a multi-faceted re-procurement, and programme management exercise which is a current p...
Delivery: United Kingdom
Documents
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