The Department for Work and Pensions: Secure Card Payment Services Procurement
The Department for Work and Pensions (DWP) is responsible for administering welfare, pensions, and child maintenance policy in the UK, serving around 20 million claimants. The DWP operates the largest contact centre in the UK government, providing support to customers from around 135 locations and offering specialist services such as debt recovery, card payments, and assistance for customers with complex needs. The current DWP Secure Card Payment Services (SCPS) allows business groups to receive customer payments i...
Buyer
Department for Work & Pensions
Value
Not provided
Published
28 Feb 2023
Closes
28 Feb 2023
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
64200000
Telecommunications services
Lots
Lot 1 The Department for Work and Pensions: Secure Card Payment Services Procurement
Value not provided
The current DWP Secure Card Payment Services (SCPS) allows business groups to receive customer payments in a Payment Card Industry Data Security Standard (PCI DSS) compliant manner, including an Interactive Voice Recognition (IVR) capability to facilitate payments. The DWP service and SCPS contract currently supports approximately 9,000 agents. The current S...
Delivery: United Kingdom
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.