Provision of Out of hours support for the computing and distribution Helpdesk
The Open University's Student Computing and Distribution Helpdesk (SCDHD) are appointing an 3rd party to provide out of hours (OOH) support.
Buyer
OPEN UNIVERSITY(THE)
Value
£325,000
Published
16 Dec 2024
Closes
16 Dec 2024
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79510000
Telephone-answering services
79512000
Call centre
Lots
Lot 1 Provision of Out of hours support for the computing and distribution Helpdesk
£325,000
The OU Helpdesk receives contact from students providing both technical and non-technical support when using any module software or University programmes, as well as monitoring for any welfare or safeguarding concerns. The OU has now extended support of students to 24/7 via different channels
Delivery: Northumberland and Tyne and Wear, Milton Keynes
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.