2023_Global - Think Customer
The British Council recognises the changes in customer behaviours and expectations which have accelerated further during the pandemic, with many customers now expecting more digital services, self-service options and hybrid learning incorporating online and classroom-based learning. Whilst the British Council was able to respond quickly by launching new digital learning services, there remain gaps in the overall customer journey. The tender is divided into two lots. Potential suppliers may bid for one or both lots....
Buyer
British Council
Value
£961,700
Published
5 Jul 2023
Closes
13 Mar 2023
Procurement details
Source
Find a Tender
Region
Hackney and Newham
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79400000
Business and management consultancy and related services
Lots
Lot 1 Realising business performance through customer centricity.
£1,000,000
The British Council recognises the changes in customer behaviours and expectations which have accelerated further during the pandemic, with many customers now expecting more digital services, self-service options and hybrid learning incorporating online and classroom-based learning. Whilst the British Council was able to respond quickly by launching new digi...
Delivery: United Kingdom
Lot 2 Building a high performing sales and customer service function
£1,000,000
The British Council recognises the changes in customer behaviours and expectations which have accelerated further during the pandemic, with many customers now expecting more digital services, self-service options and hybrid learning incorporating online and classroom-based learning. Whilst the British Council was able to respond quickly by launching new digi...
Delivery: United Kingdom
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