SWR Customer Interaction Management Solution (CIM)
FirstGroup Holdings Ltd. (Known as FGH) on behalf of its subsidiary company, "First MTR South Western Trains Ltd (SWR)" is approaching the market to procure a Customer Interaction Management (CIS) Solution to support their Customer Contact Centres (CCC) communicating with customers and internal stakeholders. SWR CCC provides services for customers 363 days a year across a variety of channels including phone, e-mail, and social media. Some services are 24 hours supported out of our two contact centres one in Southam...
Buyer
FIRSTGROUP HOLDINGS LIMITED
Value
£950,000
Published
24 Feb 2023
Closes
9 Mar 2023
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Selective
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48445000
Customer Relation Management software package
48445000-JA02
Customer Relation Management software package
Lots
Lot 1 SWR Customer Interaction Management Solution (CIM)
£950,000
FirstGroup Holdings Ltd. (Known as FGH) on behalf of its subsidiary company, "First MTR South Western Trains Ltd (SWR)" is approaching the market to procure a Customer Interaction Management (CIS) Solution to support their Customer Contact Centres (CCC) communicating with customers and internal stakeholders. SWR CCC provides services for customers 363 days a...
Delivery: London, South West (England)
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