Contact Centre Services
The requirement is for the provision of Contact Centre Services to support TfW
Buyer
Transport for Wales (TFW)
Value
£1,500,000
Published
17 Nov 2023
Closes
1 Mar 2023
Procurement details
Source
Find a Tender
Region
Central Valleys
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
Lots
Lot 1 Contact Centre Services
£1,500,000
TfW requires an outsourced Contact Centre provision to handle customer queries as an overflow for a number of multi-modal projects across Wales. In the first instance, customer queries will be received via telephone, but the Tenderer should be capable of delivering a social media, email and webchat provision in the event TfW broadens project scope to include...
Delivery: Wales
Documents
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