Contact Centre System
ForHousing’s current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated license and support agreement. ForHousing are seeking a supplier who can deliver and configure a CCAAS system based on our documented process designs and system requirements. The system and associated support agreement should be implemented no later than 31st May 2023, so bidders mus...
Buyer
FORHOUSING LIMITED
Value
£220,000
Published
12 Dec 2022
Closes
16 Jan 2023
Procurement details
Source
Find a Tender
Region
Greater Manchester South West
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79511000
Telephone operator services
79511000-JA02
Telephone operator services
Lots
Lot 1 Contact Centre System
£220,000
ForHousing has an in-house service centre that provide services to our tenants and others needing to contact the organisation. The Service Centre Team currently has 36 Service Centre Advisors, 4 Team Leaders and 2 Operational Support staff, with current operating hours from 8.00-6.30 Monday to Friday. At peak times all users consecutively use the system. For...
Delivery: Greater Manchester
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