NW2426 Customer Feedback Platform
Northumbrian Water requires a true "Voice of the Customer" and Customer Resolution tool with the capability to proactively communicate with customers via text and email. It should allow us to identify both good and bad customer journeys, providing praise and affirmation where appropriate and ensuring that our limited resource is appropriately directed where customers are telling us there are issues. This contract will cover both Northumbrian Water as well as Essex & Suffolk Water. This will be a 3-year contract wit...
Buyer
NORTHUMBRIAN WATER LIMITED
Value
Not provided
Published
23 Nov 2022
Closes
9 Dec 2022
Procurement details
Source
Find a Tender
Region
Durham CC
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342310
Customer survey services
79342311
Customer satisfaction survey
79342320
Customer-care services
Lots
Lot 1 NW2426 Customer Feedback Platform
Value not provided
Northumbrian Water requires a true "Voice of the Customer" and Customer Resolution tool with the capability to proactively communicate with customers via text and email. It should allow us to identify both good and bad customer journeys, providing praise and affirmation where appropriate and ensuring that our limited resource is appropriately directed where...
Delivery: North East (England), Suffolk, Essex
Documents
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