DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System
The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of us...
Buyer
DfE - The Consumer Council
Value
£134,400
Published
26 Jan 2023
Closes
22 Dec 2022
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
72200000
Software programming and consultancy services
72230000
Custom software development services
72232000
Development of transaction processing and custom software
72250000
System and support services
72253000
Helpdesk and support services
72260000
Software-related services
72300000
Data services
Lots
Lot 1 DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System
£134,400
The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, insta...
Delivery: Northern Ireland
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