CRM & Billing System
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply ar...
Buyer
PORTSMOUTH WATER LIMITED
Value
£14,000,000
Published
17 Jul 2023
Closes
30 Dec 2022
Procurement details
Source
Find a Tender
Region
South Hampshire
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72212445
Customer Relation Management software development services
48445000
Customer Relation Management software package
48444100
Billing system
64210000
Telephone and data transmission services
72415000
World wide web (www) site operation host services
48100000
Industry specific software package
48333000
Contact management software package
48480000
Sales, marketing and business intelligence software package
Lots
Lot 1 CRM & Billing System
£14,000,000
Portsmouth Water is seeking to undertake the implementation and hosting of a replacement CRM and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart met...
Delivery: South East (England)
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