The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS
We are looking for a product which incorporates the level of maturity that the organisation is currently exhibiting while also being capable to support and drive efficiencies throughout the business using the tools present in an ITSM product.
Buyer
SRS Shared Resource Service
Value
£200,000
Published
23 Sept 2022
Closes
24 Oct 2022
Procurement details
Source
Find a Tender
Region
Gwent Valleys
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72260000
Software-related services
72700000
Computer network services
72261000
Software support services
48000000
Software package and information systems
Lots
Lot 1 The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS
Value not provided
The service desk product must be available to all colleagues across the SRS. The contract is to deliver a product that is ITIL framework compliant and must fulfil the requirements criteria that are contained within the SRS. Throughput The service handles. 60K calls/incidents per annum 150K service requests per annum. The Processing of over 20 problems and 10...
Delivery: Gwent Valleys
Documents
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